Privacy Policy

Effective Date: May 19, 2026
  1. Introduction
Global Meals (“Global Meals,” “we,” “our,” or “us”), headquartered at 2741 E. 4th Ave., Columbus, OH 43219, is a home-delivered meals provider serving seniors, individuals with disabilities, Medicaid waiver participants, and other consumers throughout Ohio and Indiana. We provide home delivered meals, delivery coordination, and related services through partnerships with healthcare organizations, Medicaid waiver programs, managed care organizations (“MCOs”), PASSPORT agencies, case managers, and other referral sources. This Privacy Policy explains how we collect, use, protect, and share personal information when you:
  • Visit our website
  • Submit information through our website or forms
  • Contact us by phone, text message, email, or social media
  • Receive meal delivery services from Global Meals
  • Apply for employment with Global Meals
  • Interact with our customer service, intake, billing, or care coordination teams
This Privacy Policy applies to visitors, consumers, caregivers, referral sources, healthcare partners, applicants, vendors, and users of our services.
  1. Information We Collect

2.1 Information You Provide to Us

We may collect personal information when you:
  • Request information about our meal programs or services
  • Complete a referral or intake form
  • Contact us by phone, website, email, text message, or social media
  • Participate in surveys or customer service follow-up calls
  • Apply for employment
  • Submit billing or payment information
  • Communicate with our customer service or delivery teams
Information collected may include:
  • Name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Emergency contact information
  • Delivery instructions
  • Funding source or insurance information
  • Medicaid or waiver-related information
  • Dietary preferences or restrictions
  • Meal selections
  • Referral or care coordination information
In certain situations, we may collect limited health-related information necessary to safely provide meal delivery services and coordinate care with authorized healthcare providers, case managers, or payers.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect information such as:
  • IP address
  • Browser type
  • Device type
  • Website pages visited
  • Website links, buttons, and pages clicked or interacted with
  • Date and time of access
  • Referral website information
  • Cookies and website usage analytics
This information helps us improve website performance, customer experience, and security.

2.3 Information From Third Parties

We may receive information from:
  • Medicaid waiver programs
  • Managed care organizations (MCOs)
  • PASSPORT agencies
  • Case managers
  • Healthcare providers
  • Referral partners
  • Caregivers or authorized representatives
This information may include eligibility details, authorization information, delivery schedules, or dietary requirements needed to provide services.
  1. How We Use Personal Information
We do not sell, rent, or lease your personal information to third parties. We only share your information with service providers, partners, or as required by law to operate our business and provide you with our services. We may use personal information to:
  • Provide meal delivery services
  • Coordinate deliveries and schedules
  • Verify eligibility and authorizations
  • Communicate about deliveries, holds, delays, or service updates
  • Improve customer service and operations
  • Process billing and payments
  • Respond to inquiries and support requests
  • Conduct quality assurance and training
  • Maintain compliance with state and federal regulations
  • Protect against fraud, misuse, or unauthorized activity
  • Improve website functionality and user experience
  • Send informational updates, surveys, or service announcements
We may contact consumers through phone calls, emails, SMS/text messages, mailed notices, or automated reminders related to services. SMS consent or phone numbers collected for communication purposes will not be sold or shared with third parties for marketing purposes.
  1. HIPAA and Health Information
Global Meals takes reasonable steps to protect sensitive and health-related information in accordance with applicable federal and state laws, including HIPAA where applicable. We limit access to personal and health-related information to authorized employees, contractors, and partners who require the information to perform their job responsibilities. Consumers should avoid sending sensitive medical information through unsecured email or website forms unless specifically instructed to do so.
  1. How We Share Information
We do not sell personal information. We may share information with:
  • Managed care organizations and Medicaid programs
  • PASSPORT agencies and waiver administrators
  • Healthcare providers or case managers involved in your care
  • Delivery partners or vendors assisting with services
  • Technology and service providers supporting our operations
  • Government agencies or legal authorities when required by law
All third-party service providers are expected to maintain appropriate safeguards to protect personal information.
  1. Cookies, Website Tracking, and Third-Party Tools
Our website may use cookies, analytics tools, online forms, links, embedded content, and other third-party services to:
  • Understand website traffic and usage
  • Track pages visited and links, buttons, or other website features clicked or interacted with
  • Improve website functionality and performance
  • Enhance customer experience
  • Support marketing, outreach, and service-related communications
  • Protect website security and prevent misuse
Depending on the website page or feature used, third-party tools may collect information directly from you or automatically through your browser or device. These tools may include:
  • Google Analytics and similar analytics tools: may collect IP address, device and browser information, pages visited, referral source, time spent on pages, general location derived from IP address, and link-click or interaction data. This information is used to understand website traffic, improve website performance, evaluate outreach efforts, and troubleshoot website issues. Data may be processed and stored by Google or its service providers on systems controlled by Google.
  • Wufoo or other online form tools used on website contact or inquiry pages: may collect the information you submit through the form, such as name, phone number, email address, message content, referral information, service questions, and any additional information you choose to provide. This information is used to respond to inquiries, process requests, route messages to the appropriate Global Meals team, and support customer service. Form data may be stored by the form provider and/or transmitted to Global Meals systems.
  • Job application or recruiting portals linked from the website, such as JobApp Network or similar employment platforms: may collect applicant contact information, work history, employment eligibility information, resume details, references, and other application-related information. This information is used to review and manage employment applications. Applicant data may be stored by the recruiting platform and/or Global Meals human resources systems.
  • Google services or external links, such as Google Reviews, maps, or search-related links: if you click these links, Google or the external site may collect information about your visit, device, browser, IP address, account status if you are signed in, and interactions on that third-party site. This information is governed by that third party’s privacy policy and is used according to that provider’s terms.
  • Payment links or payment processors, if made available through the website: may collect payment-related information, billing contact details, transaction amount, payment method details, device information, and fraud-prevention data. This information is used to process payments and maintain payment records. Payment information may be stored by the payment processor and/or Global Meals records as required for billing, accounting, and legal compliance.
Third-party providers may store or process data on servers located in the United States or other locations where they or their service providers operate. Global Meals does not control all third-party cookies, tracking technologies, or storage practices. Users should review the privacy policies of those third-party providers for additional details. Users may disable cookies through browser settings; however, some website features, forms, analytics, payment tools, or other services may not function properly if cookies or tracking technologies are disabled.  
  1. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. While we strive to protect personal information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
  1. Your Rights and Choices
Depending on applicable law, you may have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing communications
  • Limit certain uses of personal information
You may contact us regarding privacy requests using the contact information below. To request access to, review, change, correct, or delete personal information, or to ask questions about how Global Meals handles personal information, contact Global Meals using one of the following methods:
  • Phone: 1-888-928-2323
  • Email: [email protected]
  • Mail: Global Meals, Attn: Privacy Request, 2741 E. 4th Ave., Columbus, OH 43219
  • Website: www.globalmeals.com
To protect personal information, Global Meals may take reasonable steps to verify your identity before responding to a request. We may also need to retain certain information when required by law, billing rules, payer requirements, service records, or other legal or operational obligations. Authorized Representatives You may designate an authorized representative to make a privacy request on your behalf. To do so, you or the representative should provide written authorization that identifies the consumer, the authorized representative, the representative’s contact information, and the specific action the representative is permitted to take. Acceptable authorization may include a signed written authorization, power of attorney, legal guardianship documentation, caregiver authorization, care coordination documentation, or other proof acceptable under applicable law or program rules. Global Meals may verify the representative’s authority and may contact the consumer directly when appropriate to confirm the request or protect the consumer’s personal information.  
  1. Retention of Information
We retain personal information only as long as necessary to:
  • Provide services
  • Meet legal or regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain operational and billing records
Information that is no longer required may be securely deleted, de-identified, or archived as permitted by law.
  1. Children’s Privacy
Our services are intended for adults, seniors, caregivers, and authorized representatives. We do not knowingly collect personal information directly from children under 13 years of age.
  1. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.
  1. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact: Global Meals, Attn: Privacy Request 2741 E. 4th Ave., Columbus, OH 43219 Phone: 1-888-928-2323 Email: [email protected] Website: www.globalmeals.com  
  1. Consumer Privacy Rights (U.S.)
Consumers residing in certain states may have additional privacy rights under applicable laws, including the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and other state privacy laws. These rights may include:
  • Accessing personal information
  • Correcting inaccurate information
  • Requesting deletion of personal information
  • Opting out of certain data sharing or targeted advertising
  • Requesting information regarding collected data categories
Global Meals does not sell personal information to third parties.